Warner Bros have stated that the problems with Batman: Arkham Knight on PC may never be completely resolved according to their statement on Steam.
A recent patch saw the game come back to Steam after being pulled due to major code issues soon after launch. Even after the recent patch there were still many complaints over the way the game plays on certain setups, while others have actually found that it runs on their PCs perfectly fine.
The initial issues highlighted the fact that Warner Bros had handed over coding duties to Iron Galaxy rather than console developer Rocksteady. This was not common knowledge prior to the issues and Rocksteady had to be drafted in to help fix the major coding issues as quickly as possible.
Warner Bros Interactive Entertainment released a statement on Steam saying “We are very sorry that many of our customers continue to be unhappy with the PC version of Batman: Arkham Knight. We worked hard to get the game to live up to the standard you deserve but understand that many of you are still experiencing issues,”
“For those of you that hold onto the game, we are going to continue to address the issues that we can fix and talk to you about the issues that we cannot fix.”
On Sunday they clarified the ongoing refund process “Until the end of 2015, we will be offering a full refund on Batman: Arkham Knight PC, regardless of how long you have played the product. You can also return the Season Pass along with the main game (but not separately). For those of you that hold onto the game, we are going to continue to address the issues that we can fix and talk to you about the issues that we cannot fix.”